Monday, July 7, 2014

HCL Drive on 8th July for 50%

I want to draw your kind attention that HCL ISD is coming to
​Arya Campus and not HCL B Serve.So,kindly intimate the students accordingly.I am again sending the Job description for your convenience to avoid any ambiguity.
We are pleased to inform you that HCL Technologies - ISD is visiting Arya College of Engineering & I.T. for fresher hiring of 2014 batch as per following schedule:
Date :    8th July, 2014
Reporting Time:9 a.m.
Branches : B-Tech 2014 Batch (CS, ECE, EE, IT)
Eligibility Criteria :
50% throughout in academics
No standing arrears
Package :
CTC: 1.80 LPA.
Terms & Conditions:
Willing to relocate anywhere in India/Abroad
Willing to sign a service agreement as applicable for 12 month

Job Responsibility: 
  • Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Participate in on-going training and departmental developmen
Soft Skills
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL’s value and its methodology
Technical Skills / Experience/Certification requirements
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCAPreferred

Thursday, July 3, 2014

FCS/TEKSystems Drive has been cancled.

The drive which was scheduled on 05-07-2014 at Gyan Vihar University has been canceled.