HCL Drive on 8th July for 50%

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I want to draw your kind attention that HCL ISD is coming to

​Arya Campus and not HCL B Serve.So,kindly intimate the students accordingly.I am again sending the Job description for your convenience to avoid any ambiguity.

Greetings!!!!

We are pleased to inform you that HCL Technologies - ISD is visiting Arya College of Engineering & I.T. for fresher hiring of 2014 batch as per following schedule:
Date :    8th July, 2014
Reporting Time:9 a.m.
Branches : B-Tech 2014 Batch (CS, ECE, EE, IT)
Eligibility Criteria :
50% throughout in academics
No standing arrears
Package :
CTC: 1.80 LPA.
Terms & Conditions:
Willing to relocate anywhere in India/Abroad
Willing to sign a service agreement as applicable for 12 month

Job Responsibility: 

• Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental developmen

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Technical Skills / Experience/Certification requirements

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCAPreferred